SMS Privacy Policy
This Privacy Policy applies exclusively to personal information collected, used, and stored in connection with SMS text messages sent and received through Coast2Coast Mortgage’s SMS-enabled business phone numbers operated via Microsoft Teams Phone. This policy does not apply to any other Coast2Coast Mortgage communications, services, platforms, websites, or phone numbers.
Last updated: March 13, 2026
1. Information We Collect
In connection with our SMS messaging program, Coast2Coast Mortgage (“we,” “us,” or “our”) may collect the following information:
- Mobile phone number — the number you use to send or receive SMS messages with Coast2Coast Mortgage.
- Opt-in and opt-out records — records of your consent to receive SMS messages and any requests to stop receiving messages, including timestamps.
- Message content — the content of SMS messages exchanged between you and Coast2Coast Mortgage team members.
- Name and contact information — if voluntarily provided by you during SMS conversations.
2. How We Use Your Information
We use the information collected through our SMS program for the following purposes:
- To send and receive SMS messages for business communications, client support, and service-related conversations;
- To send informational messages, service announcements, promotional offers, and marketing communications related to Coast2Coast Mortgage products and services;
- To process your opt-in and opt-out requests;
- To respond to your inquiries and provide customer support;
- To maintain records of communications as required by applicable laws and regulations; and
- To comply with legal obligations, including federal and state lending and telecommunications regulations.
3. Information Sharing
We do not sell, rent, lease, or share your mobile opt-in data, phone number, or SMS consent information with any third parties for their marketing or promotional purposes.
We may share information collected through our SMS program only in the following limited circumstances:
- Service providers: With telecommunications providers (such as Microsoft) that operate the technical infrastructure for our SMS messaging, solely to facilitate message delivery.
- Legal compliance: When required by law, regulation, legal process, or enforceable governmental request.
- Business operations: With internal Coast2Coast Mortgage team members who need access to SMS communications to perform their job duties.
Under no circumstances will your mobile opt-in data or consent information be shared with or sold to third parties for marketing or promotional purposes. This restriction applies to all data collected through the SMS opt-in process.
4. Data Retention
We retain SMS-related data, including phone numbers, opt-in/opt-out records, and message content, for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal and regulatory retention requirements. When data is no longer needed, it is securely deleted or anonymized.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information collected through our SMS program against unauthorized access, disclosure, alteration, or destruction. Our SMS messaging is transmitted through Microsoft Teams Phone, which employs enterprise-grade encryption and security controls.
6. Your Rights & Choices
You have the following rights regarding our SMS program:
- Opt out: You may stop receiving SMS messages at any time by replying STOP to any message from a Coast2Coast Mortgage SMS-enabled number.
- Get help: You may reply HELP to any message for assistance, or contact us at support@coast2coastml.com.
- Request information: You may contact us to request information about the data we have collected in connection with our SMS program.
- Request deletion: You may request deletion of your SMS-related data by contacting us at the address below, subject to applicable legal retention requirements.
7. Children’s Privacy
Our SMS messaging program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors through our SMS program.
8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the most recent revisions were made. Your continued participation in the SMS program after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this SMS Privacy Policy or our SMS messaging practices, please contact us:
Coast2Coast Mortgage, LLC125 B King Street
St. Augustine, FL 32084
Email Address: support@coast2coastml.com
Telephone number: (904) 878-3008
Company NMLS: 376205
CA 60DBO-139024
www.nmlsconsumeraccess.org